Knowledgebase
Flip-Q reverts to demo mode
Posted by chuck@prompterpeople.com - NA - on 28 September 2015 10:13 PM

Your Flip-Q registration can be “cleaned out” or removed by anti-virus software lke Malware Anti-Bytes, Kaspersky or other anti-virus software. When the registry file on a PC or the plist file on a Mac is removed the Flip-Q software will open in demo mode. If you have an IT dept. they can help you with this.

 

This can be fixed by re-registering the program.

To stop the issue from repeating you need to have an exception created in your virus protection so it knows that Flip-Q and its associated files are not viruses. For example in Kaspersky:

To create an exclusion rule:

  1. Open the application settings window.
  2. Select Protection on the left.
  3. Click the Trusted Zone button in the Exclusions section.
  4. Go to the Exclusion rules tab and click Add.
  5. Select an exclusion type in the Properties field: Object and/or Threat type.

how to create exclusion rules - Support - Kaspersky Lab

support.kaspersky.com/2695

Kaspersky Lab

 

For Malwarebytes,

To stop Malwarebytes Anti-Malware version 1.75 or lower from blocking a file or program:

  1. Open Malwarebytes Anti-Malware.
  2. Click the Ignore List tab.
  3. Click Add.
  4. Navigate to the file or folder you wish to ignore.
  5. Click the file or folder to select it, then click OK.

Malwarebytes | How do I stop Malwarebytes Anti-Malware ...

https://support.malwarebytes.org/.../1835329-how-do-i-stop-malwarebytes-...

 

These are just 2 examples, to create software exceptions in other software check the user manual for the anti-virus program.

 

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